Privacy Policy
This Privacy Policy explains how UR Beauty Oasis collects, uses, stores, and protects personal information when you use our website, contact us, book appointments, buy products or vouchers, subscribe to offers, request membership information, or leave feedback.
Who We Are
UR Beauty Oasis is a beauty, wellness, treatments, and product business based in Tunbridge Wells, Kent.
Email: contact@urbeautyoasis.co.uk
Phone: +44 7721 539554
Information We Collect
We may collect your name, email address, phone number, appointment details, selected services, purchase details, payment status, enquiry messages, feedback, date of birth where you provide it, membership/subscriber status, and communication preferences.
We may also collect technical information such as your IP address, browser information, cookie preferences, and website usage information.
How We Use Your Information
We use your information to manage bookings, provide salon services, process product and voucher orders, respond to enquiries, send appointment or order confirmations, handle refunds or customer service requests, manage customer records, send marketing where permitted, and improve our website and services.
Legal Bases for Using Your Data
We use personal information where it is needed to perform a contract with you, where we have a legitimate business interest, where we need to comply with legal obligations, or where you have given consent, such as for optional marketing or non-essential cookies.
Appointments and Health-Related Information
For some treatments, we may ask for information relevant to the safe and suitable provision of services. Please only provide information that is accurate and relevant to your treatment. Any sensitive information will be handled carefully and used only for providing appropriate services or meeting legal obligations.
Payments
Payments may be handled by third-party payment providers. We do not intend to store full card details on this website. Payment providers process payment information according to their own privacy and security terms.
Marketing and Offers
If you subscribe for offers or ask for membership information, we may use your contact details to send relevant updates. You can ask us to stop marketing communications at any time by contacting us.
Sharing Your Information
We may share information with trusted service providers who help us run the business, such as website hosting, email, payment, booking, and technical support providers. We may also share information where required by law or to protect our legal rights.
How Long We Keep Information
We keep personal information only for as long as needed for the purpose it was collected, including appointment records, accounting, legal, tax, complaint-handling, and customer service requirements.
Your Rights
Under UK data protection law, you may have rights to access, correct, delete, restrict, or object to the use of your personal information. You may also withdraw consent where we rely on consent.
Cookies
We use cookies and similar technologies. Please see our Cookie Policy for more information.
Contact Us
If you have questions about this Privacy Policy or how we use your information, please contact us at contact@urbeautyoasis.co.uk.