Refund Policy
This Refund Policy applies to purchases made from UR Beauty Oasis, including beauty shop products, vouchers, and appointment bookings. This policy does not affect your statutory rights under UK consumer law.
Online Product Orders
If you buy products from us online, you normally have the right to cancel your order within 14 days after the day you receive the goods. After telling us you wish to cancel, you then have a further 14 days to return the goods.
Returned products must be unused, unopened where hygiene sealing applies, and in a resaleable condition unless the product is faulty, damaged, or not as described.
Products That Cannot Usually Be Returned
For hygiene and safety reasons, we may not be able to accept returns for opened or used skincare, cosmetics, personal care products, or sealed hygiene products once the seal has been broken, unless the item is faulty, damaged, or not as described.
Personalised, custom, or special-order items may also be excluded from change-of-mind returns unless faulty.
Faulty, Damaged, or Incorrect Items
If an item is faulty, damaged on arrival, or not as described, please contact us as soon as possible. Under UK consumer law, goods must be of satisfactory quality, fit for purpose, and as described.
If you notify us of a fault within 30 days of receiving the goods, you may be entitled to a full refund. After 30 days, we may offer a repair, replacement, or other remedy in line with your statutory rights.
Refunds for Returned Products
Once we receive and inspect your returned item, we will confirm whether the refund has been approved. Approved refunds will usually be made to the original payment method within 14 days.
For cancelled online orders, we will refund the product cost and standard delivery charge where required by law. Enhanced delivery options may not be refunded beyond the standard delivery amount.
Return Postage
If you are returning an item because you changed your mind, you are responsible for return postage unless we agree otherwise. If the item is faulty, damaged, or not as described, we will cover reasonable return postage costs.
Appointments and Services
Appointment booking fees or deposits may be refundable or transferable depending on the notice given and the circumstances. If you need to cancel or move an appointment, please contact us as early as possible.
If a service has already been fully provided, refunds are not usually available unless the service was not provided with reasonable care and skill. Where appropriate, we may offer to repeat the service or provide a suitable price reduction.
Vouchers
Voucher purchases may be cancelled within the online cancellation period if the voucher has not been used, redeemed, or personalised. Once a voucher has been redeemed, it cannot normally be refunded unless required by law.
How to Request a Refund or Return
To request a return, cancellation, or refund, please contact us with your name, order reference, contact details, and the reason for your request.
Email: contact@urbeautyoasis.co.uk
Phone: +44 7721 539554
Your Statutory Rights
This policy is intended to support your rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in this policy limits your statutory rights.